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The patch will download and expand into a folder called c:col10862 and automatically execute. Execution should take place within a few seconds. Once the patch has executed, it will display a message box requesting you retry the scan. Once the patch has been executed, you may delete the C:COL10862 with the COL10862.exe file.
The patch should resolve most cases of Unexpected Internal Error and/or Communications failures installed over newer scanner software.
This col8884.exe driver file fit for these kinds of hp product: